Contacting the HPRA during the COVID-19 response

News Category: Regulatory news

Date: 08/05/2020

The vast majority of HPRA staff are currently working remotely. This is in line with government advice which aims to slow down the spread of the infection.

During this period, please correspond with us by e-mail using existing HPRA staff e-mail contacts or via relevant mailboxes. Please also see additional details, including emergency contacts, on our Contact Us page.

Until further notice, our main contact phone number is unavailable. We also request that you do not correspond with us by post as we will have limited access to physical mail sent to our offices.

We have implemented business continuity measures to maintain HPRA operations and ensure minimal disruption to services. Our focus is to continue to operate business as usual, where possible, while protecting the health of our staff and stakeholders.

A limited number of staff will be present at our offices to ensure continuity of critical business processes which have to be performed on site. Since last week, all face-to-face meetings have been cancelled and will be conducted by phone where possible.

Our plans are being continually reviewed and we will update you as the situation develops.

For the latest COVID-19 regulatory advice and information relating to health products, see

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