Contacting the HPRA for Brexit Queries

The vast majority of HPRA staff are currently working remotely. This is in line with Government advice which aims to slow down the spread of the infection of Covid-19.

The HPRA reception is open from 8.45am to 1pm and from 2pm to 5pm, Monday to Friday. To contact reception, please call +353-1-6764971.

You can also contact us by e-mail using existing HPRA staff e-mail contacts (during working hours) or via relevant mailboxes listed below. 

Please note that the HPRA does not provide guidance on the clinical treatment of individual patients. If you are concerned about your medicine or a treatment, please speak to your doctor, pharmacist or the HSE. Contact information for the HSE is listed below. 

List of HPRA Mailboxes by Product / Area

Please use HPRA mailboxes to direct your query to relevant departments / sections.

Human medicines

Marketing Authorisation Holders


Batch Specific Request

Regulatory non-compliance (MA) and implementation periods

Clinical trials

Wholesale of human medicines

Manufacturers and importers (GMP)

Exempt medicines

Medical devices

Managed non-compliance

National derogation / compassionate use

Clinical investigations

Veterinary medicines


Batch Specific Requests

Regulatory non-compliance (MA) and implementation periods

General Brexit queries

For queries which do not fall within the responsibility of the above areas

Emergency Contact Details – Medicines

Urgent contact: Compliance licensing

Ms. Anne Hayes, Inspection Manager 
Out-of-hours emergency contact details: +353-86-2372242 (mobile)

Urgent contact: Notification of Medicines Shortages

Mr. Darren Scully, Medicines Shortages Lead 
Out-of-hours emergency contact details: +353-86-0203634 (mobile)

Mr. Laurence O'Dwyer, Scientific Affairs Manager 
Out-of-hours emergency contact details: +353-86-0418029 (mobile)

Urgent contact: Licensing of medicines or clinical trials 

Ms. Grainne Power, Director of Human Products Authorisation and Registration 
Out-of-hours emergency contact details: +353-86-7794040 (mobile)

HSE Contacts

HSE Brexit information page

Contact the HSE Live

8am - 8pm Monday to Friday, 10am - 5pm Saturday and Sunday

Call: From a landline, call save 1850 24 1850 or from a mobile on 01 240 8720

Online LiveChat: visit and click on the chat icon on the bottom right hand corner of the screen.