HPRA Twitter Policy 

Introduction

This document sets out how the Health Products Regulatory Authority (HPRA) uses Twitter, the online social networking service.

The HPRA employs Twitter to inform members of the public, healthcare professionals and other relevant stakeholders about our work.

Who we are

@TheHPRA is the official Twitter account of the HPRA. You can see our profile and our tweets at www.twitter.com/TheHPRA

If you Follow us, you can expect Tweets covering or all of the following:

  • Alerts about new content on our website*. These will generally relate to important or urgent safety updates and recalls notices published by the HPRA about medicines, medical devices, cosmetics or other products we regulate;
  • HPRA events and occasional tweets from other conferences and meetings;
  • Press releases and other HPRA news and announcements;
  • HPRA publications, reports and consultations;
  • Recruitment notices.

 

*If you wish to receive alerts about all healthcare professional communications and about industry guides and forms, then please make sure you register for our website e-mail alerting service

@Replies and Direct Messages (DMs)

We welcome feedback from our followers and will try to join the conversation where possible.

However, we may not be able to reply individually to all @replies or direct messages we receive via Twitter. Therefore, sending a message via Twitter will not be considered as contacting the HPRA for official purposes. The best way to submit a query to us is by e-mailing our customer services team at info@hpra.ie or by phoning us on +353 (1) 676 4971.

We monitor our Twitter account during office hours only, Monday to Friday. While we usually check Twitter once daily, sometimes, due to workflow and staff resources, we may not see a tweet for several hours. For this reason, please don’t use twitter for any urgent queries about a medicine, a medical device or any another health product. If you do have an urgent query about a health product you may be using, then you should immediately contact a healthcare professional.

Please note that the HPRA does not give personal health advice. If you have any concerns about your health or the health of someone in your care, then you should contact a healthcare professional.

If you wish to find out more information about the HPRA and our role, please use www.hpra.ie.

If you have a media query relevant to the role of the HPRA, then please submit this to Weber Shandwick who will then forward it to the right person at the HPRA on your behalf.

Retweets ≠ Endorsement

Retweets of content does not mean the HPRA endorses that tweet. The HPRA will retweet tweets from other accounts from time to time, but this should not be considered an endorsement of the content or the account. We will retweet regulatory and safety information, as well as general public health and consumer information, if we think that the details may be of interest to our followers.

Who we Follow

If you follow us, we will not automatically follow you back. Sometimes we’ll follow you so that we can exchange direct messages.

If we do follow a Twitter account, it does not imply endorsement of any kind.

Privacy and Data Protection

The HPRA’s Twitter account is hosted by Twitter. You should read Twitter’s privacy policy.

You participate on Twitter at your own risk, taking personal responsibility for the content of your tweets.

The HPRA strongly recommends that you avoid tweeting anything personal or private about yourself or anyone else. You should not discuss personal health matters, or give out any personal details. This is for the protection of personal data and private information.

The HPRA does not record the contact details of those following our Twitter account.

Availability 

As already outlined, we do not use Twitter to manage general queries. Request for information should be e-mailed to our customer services team at info@hpra.ie or you can contact us by phone on +353 (1) 676 4971.

The HPRA will normally update and monitor our Twitter account during office hours only, Monday to Friday.

Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

Moderation and Inappropriate content

The HPRA will not engage with user content that is:

  • Spam;
  • Inappropriate or misleading;
  • Malicious;
  • Potentially defamatory or harmful to the HPRA.

 

The HPRA will moderate and remove any comments which are abusive, derogatory, defamatory or malicious in nature, or that do not comply with our social media policy.

Abusive or spam tweets will result in followers being blocked and reported directly to Twitter.

Comments or opinions expressed by followers of the HPRA on Twitter do not represent the views of the HPRA.