Business Services Coordinator – ICT and Business Services

Closing date for applications: 31/05/2022

Role summary

The Business Services Coordinator role is based within the ICT & Business Services (ICTBS) department reporting to the ICT and Business Services Director.  

Responsibilities of the Business Services Coordinator are broad ranging and focused on supporting the ICT and Business Services Director in the delivery of the organisations strategic agenda, service plan and digital transformation strategy. The role includes acting in a support, planning and coordination capacity, working with the Director of ICT and Business Services to prioritise, plan and monitor workload and progress, highlighting areas for focus, and following up on deliverables status. The role also entails supporting the Director by monitoring upcoming commitments and responsibilities, and ensuring they are adequately prepared.

The Business Services Coordinator will work closely with the ICT Manager and the Application Development Manager, and will maintain active working relationships with colleagues and stakeholders across the HPRA and the European network.

Key responsibilities

  • Strategic Objectives

    • Support the Director in contributing to the delivery of the organisation’s strategic objectives, service plan and digital transformation strategy.

    • Support the Director in the preparation of the annual service plan.

    • Support the Director in the preparation of the annual departmental budget and individual project budgets.

    • Contribute to the development and refinement of key performance indicators and performance measures for the ICT and Business Services function.

    • Coordinate and support the development of an integrated view of current and emerging business and technology requirements, national and European, and contribute to the assessment of the impact across internal operational processes and systems. Establish a medium term portfolio view.

    • Provide support to the Director in their role as co-chair of the European Medicines Agency’s (EMA) Network ICT Advisory Committee, including drafting papers and presentations.

    • Provide support for the preparation for range of national and international meetings to ensure HPRA attendees are properly prepared and positioned to maximise HPRA contribution and impact at these meetings.



For more information please refer to the role profile below. Applications (Application form and CV) should be sent directly to our recruitment inbox jobs@hpra.ie


Role Profile                             Application form


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