Contacting the HPRA 

Contact the HPRA using the following options:

  • Call HPRA reception on +353-1-6764971 from 9am to 1pm and from 2pm to 5:30pm;

  • Email our Customer Service team:;

  • Email your query to a relevant mailbox as listed in the links below.

As we have introduced a hybrid working model, please note that staff members are not always office based. Therefore, there may be delays in receiving and responding to any correspondence sent to us by post. Submit medicines applications electronically where possible, using CESP or

List of HPRA Mailboxes by Product / Area

Please use HPRA mailboxes to direct your query to relevant departments / sections.

List of Emergency Contact Details - Medicines

View emergency contact details for human medicines. 

Reporting Side Effects - Medicines

View information on reporting potential side effects linked to human medicines. 

Further information about reporting side effects is available at the links below. 

Reporting Side Effects – COVID-19 Vaccines

Reporting Side Effects – Other medicines and vaccines

Receipt of Personal Legitimately Supplied Prescription Medicines from Abroad

If you have any concerns about receiving personal legitimately supplied prescription medication from abroad, please contact

Medical Devices

View Medical Devices contact details, including emergency contact information. 

Veterinary Sciences

View Veterinary contact details, including emergency contact information. 

Reporting Adverse Reactions / Events - Tissues and Cells, and Organs 

View information on reporting potential adverse reactions / events linked to tissues and cells, and organs. 


Please find contact details on our Brexit Queries webpage. 

Media Queries

For all media queries please contact Káno Communications: