Animas Insulin Pump (IR 1200, 2020, One Touch Ping, Vibe)

Notice type: Advisory

Date: 28/08/2012


Product name or type:
Animas Insulin Pump (IR 1200, 2020, One Touch Ping, Vibe)


Manufacturer Or Supplier:
Animas Corporation, a Johnson & Johnson Company

Target Audience:
Diabetes clinics/outpatients 
Diabetes nurse specialists 
Endocrinology units 
Medical directors 
Outpatient clinics 
Risk managers 
Supplies managers 
Community nurses 
General practitioners 
Private medical practitioners 
Practice nurses 
School nurses 
Nursing Homes 
Community Care Managers 
Community Therapists 

Please bring this safety notice to the attention of all who need to be aware of it.

Problem Or Issue:
There is a risk of compromised insulin delivery whereby keypad buttons become unresponsive. The issue can arise due to wear and tear of keypads on the insulin pump, or sticking of keypad buttons.

Background Information Or Related Documents:
Animas Corporation has received an increase in complaints relating to the durability of insulin pump keypads. Over time, tearing and peeling of the keypad buttons can occur. Keypad buttons can also stick and become unresponsive. An average time to failure of approximately 18 months was reported by the manufacturer. 

Animas Corporation has a new keypad design which is incorporated into all pumps distributed post February 2012. Newer keypad designs are not affected by this problem. Animas Corporation has provided the attached Patient Notification to affected customers providing information. 

The Irish Medicines Board (IMB) is issuing this Safety Notice to ensure all Animas Insulin Pump users are aware of the issue. 

Animas Insulin Pump (IR 1200, 2020, One Touch Ping, Vibe Document

Actions To Be Taken:
1. Ensure that all pump users are aware of the information provided in the attached  Field Safety Notice (FSN) issued recently by Animas. 
2. Pump users experiencing problems with their device or experiencing keypad issues are encouraged to contact Animas without delay to arrange for a  replacement as outlined in the FSN. 
3. Pump users are encouraged to report any issues with pump keypad both to Animas and to the IMB using the contact details provided below. 

Further Information:
Enquiries to the manufacturer should be addressed to: 

Animas Corporation 
Animas UK & Ireland 

Telephone: 1800 812 715 
E-mail: or via the website at: 

All adverse incidents relating to a medical device should be reported to the: 

Health Products Regulatory Authority
Kevin O’Malley House 
Earlsfort Centre 
Earlsfort Terrace 
Dublin 2 

Telephone: +353-1-6764971 
Fax: +353-1-6344033 

Please click here to view a PDF Version of this Safety Notice

Please click her to view a copy of the Field Safety Notice

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