HPRA Accessibility Statement

The Health Products Regulatory Authority (HPRA) is committed to making its website www.hpra.ie accessible, in accordance with Directive (EU) 2016/2102 of the European Parliament and of the Council. This accessibility statement applies to www.hpra.ie. The HPRA does not operate any mobile applications.

  1. Compliance status

www.hpra.ie is partially compliant with the requirements Statutory Instrument 358 of 2020 and Directive (EU) 2016/2102 of the European Parliament and of the Council, due to the non-compliances and the exemptions listed below. The pages on this site are designed to be WCAG AA compliant, and to comply generally with Priority 2 guidelines of the W3C Web Content Accessibility Guidelines. This site has been built using code compliant with W3C standards and is developed using HTML 5 and CSS. The site displays correctly in current browsers and using standards compliant HTML 5/CSS code means it will also display correctly in any future browsers.

  1. Non-accessible content

The content listed below is non-accessible for the following reason(s):

(a) non-compliance with Directive (EU) 2016/2102

Information provided for the general public:

  • Some HPRA documents, information leaflets and publications for the general public are provided only in Word, Excel or pdf format, which are not accessible. The HPRA is committed to making existing and future HPRA information leaflets and other publications and media directed towards members of the public and patients more accessible in HTML or other suitable formats.

  • Some documents may contain charts and diagrams. These images may not have a text alternative. The HPRA intends to publish text-based alternatives to future charts and diagrams in information leaflets directed towards members of the public and patients.

  • The language used in some publications and documents directed towards members of the public and patients may not render them fully accessible. The HPRA commits to making information on the website for the general public fully accessible, in plain language.

  • Package leaflets for human medicinal products on the HPRA website are currently published in pdf format. Please note however, that the marketing authorisation holder (normally, a pharmaceutical company) has an obligation to provide package leaflets in formats appropriate for the blind and partially sighted on request from patients’ organisations. The HPRA can assist you in making a request to the marketing authorisation holder for a more accessible alternative.

  • Videos on the HPRA website do not contain closed captions. However, closed captions may be available on the hosting site, YouTube.

Many existing documents, application forms, information leaflets and publications are directed at industry, not at the general public. They are by their nature technical in content and as a consequence, are not fully accessible.

(b) Disproportionate Burden

It will not be possible for all historical documents to be made accessible, due to the disproportionate cost burden.

Future documentation, application forms, information leaflets and publications that are directed towards industry may not be published in more accessible formats as to do so would comprise a disproportionate burden on the HPRA in terms of costs and integrating with existing systems and processes.

  1. Preparation of this accessibility statement

This statement was prepared on 08 January 2021.

The HPRA relied on self-assessment of www.hpra.ie in completing this accessibility statement.

The statement was last reviewed on 08 January 2021.

  1. Feedback and contact information

The HPRA is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards. However, there are parts of this website that are not fully accessible yet but this will change with your help.

We welcome your feedback on accessibility, if you find any problems and you think we’re not meeting the accessibility requirements please email us at info@hpra.ie 

If you need information in a different format, please email us at info@hpra.ie with the following details:

  • Your required format;

  • The content you wish to receive;

  • Your name and email address.

  1. Enforcement procedure

Should you wish to make a complaint about our services, please see our Standards of Service webpage.  

Should you have a specific complaint about accessibility, you can refer your complaint to:

The Office of the Ombudsman

6 Earlsfort Terrace,

Dublin 2,

D02 W773.

Phone: +353 1 639 5600
Email: complaints@ombudsman.ie

For more information, please see information from the Office of the Ombudsman.